A key social media marketing strategy must incorporate customer service. Many companies differentiate the two, but your customers don't have any such separation. Once you're social, they're going to utilize this channel for questions, comments and complaints. The good news is that you can really show of your customer service skills in public, thereby marketing otú ọma ị na-eme ya na atụmanya.
What companies may not realize is that it's your customers with the largest budgets that ahọrọ nlekọta mmekọrịta na ọrụ ndị ahịa. Kwe ka nke ahụ mikpuo…
Ndị na-akwụ ụgwọ dị elu na-eji nnukwu netwọkụ mmekọrịta maka ọrụ ndị ahịa. Ndị ụlọ ọrụ na-anaghị eji nke ahụ na-efu ohere iji melite ahụmịhe ọhụụ ma too. McKinsey & Companylọ ọrụ
Companies need to incorporate a customer service strategy into their social media strategy that routes and resolves customer service issues as quickly as possible. Letting issues drag on will destroy your authority and the trust that's required to turn prospects into customers and customers into fans.