Akụkụ na ndị ahịa gị

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Ndị na-arụ ọrụ na-agbanwe agbanwe na Old-School

Na oku na-adịbeghị anya na nnukwu ụlọ ọrụ telecom, nke m na-agaghị ekwupụta (njirimara ha dị ka kpakpando ọnwụ na-acha anụnụ anụnụ),

Enwere m ịhụnanya n'ebe onye ọrụ ndị ahịa m nọ? ujo, ama m.

N’oge niile ana-akpọ oku ọ na - edepụta ihe m chọrọ, ọ na - ekwu ihe dị ka, “nke a bụ azụmahịa nke ọtụtụ n’ime ndị ahịa m dị ka ”, na“ ka m gwa onye njikwa ahụ ka m nweta us a better deal”, and “I understand your frustration, I don't know why ha mee nke ahụ ”. O nwere ike ọ gaghị apụta ìhè na mbụ, ma ọ na-ekwu dị ka a ga-asị na ọ nọ m n'akụkụ. Ọ dị m ka m nwere nwoke (wo) n'ime, ahumachi, enyi m nke mikpuru n'ime ngalaba ọrụ ndị ahịa na-eche ka m kpọọ m iji mezue mkpuchi anyị.

Nanị, ọ kpọọrọ m us. Ndị na-arụ ọrụ na-agbanwe agbanwe na Old-School

Mmekọrịta anyị na ndị nnọchi anya ndị ahịa na-abụkarị ndị na-emegide onwe anyị ma jupụta na nsonaazụ na-adịghị mma. Onye nnọchi anya ahịa a yiri ka ọ na-echebara ọnọdụ m echiche n'ezie. Ọ chọrọ iji aka m debanye aha m nke ọma, ma mee ka obi dị m mma na ya. Nke a abụghị obere azụmahịa ọ bụla. Anọ m na-agagharị site na ọrụ satịlaịtị m gaa na TV dijitalụ dị elu. Ọ na-enyere m aka ịkọwa nhọrọ m na ịge ntị na ihe m gwara ya. O nweghi mgbe m kpọrọ oku, ụjọ tụwara m na ọ naghị ege m ntị ma ọ bụ na ọ gaghị asọpụrụ ihe m kwuru.

The first lesson here is that customer service is about listening to your customers, and trying to provide a (mutually) beneficial solution to a problem. This representative solved my problem with grace, intelligence, and in under a half an hour! If only all customer service representatives were like this, I wouldn't have switched from Dish Network (whoops!) to AT&T (double whoops!?).

Ihe omumu bu na ihe omuma m - nkem onye ọrụ experience – with this customer service representative has improved my overall perception of the company. Although I have not yet had any contact with an actual product, my user experience is already positive. Remember, it does not matter how good your product is – if the experience of getting to that product is bad, people won't want to even try.

otu okwu

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