Nkọwapụta 2020 CRM: Ojiji, Uru & Ihe ofma Aka nke Mmekọrịta Mmekọrịta Ndị Ahịa

Nyocha 2020 CRM

Nke a bụ nnukwu nchịkọta ọnụ ọgụgụ ụlọ ọrụ CRM. Ọ bụrụ na ịmaghị uru nke CRM, gịnị kpatara azụmaahịa ji chọọ otu, yana mgbe ịchọrọ itinye ego dị ka nzukọ… ijide n'aka ịlele isiokwu anyị ọzọ nke kọwara ndị ahụ:

Gịnị Bụ A CRM?

Nkọwapụta Mlọ Ọrụ CRM

  • CRM bụ ahịa sọftụwia kachasị ọsọ (Source)
  • Ọnụ ọgụgụ ahịa CRM nwere uru nke $ 120 ijeri (Source
  • Ka ọ na-erule afọ 2025, ahịa CRM abaalarịrị ijeri $ 82, na-eto na 12% kwa afọ (Source)
  • Usoro CRM gabigara sistemụ njikwa nchekwa data (DBMSs) site na ego ha nwetara na ngwụcha 2017 (Source)
  • Ngwaahịa ndị kachasị ewu ewu maka azụmaahịa gụnyere CRM, atụmanya mmekọrịta mmadụ na ibe ya, data na ọrụ ndenye aha, ntinye aka email, ekwentị, na ahịa ahịa (Source)
  • A na-atụ anya ka ọganihu CRM kwa afọ ga-abụ 25% n'etiti ndị isi ahịa (Source)
  • CRM so na ngwa ọrụ atọ kachasị elu na teknụzụ maka imepụta mmekọrịta onwe onye na ndị ahịa iji bulie iguzosi ike n'ihe na ịzụ ahịa ahịa ROI ka mma (Source)
  • 54% nke ndị na-ere ahịa B2B na-ekwu na ọ dị ha ka "enwere ike ịmekọrịta" na ndị ahịa ha (Source)
  • 32% nke ndị ọrụ CRM so na ụlọ ọrụ ọrụ, yana IT na 13% yana ụlọ ọrụ na-emepụta ihe na 13% (Source)
  • Ahịa CRM zuru ụwa ọnụ ga-eto 11% na $ 15 ijeri n'ụwa nile n'afọ a (Source)

Igodo CRM stats

  • Ojiji CRM zuru oke site na 56% na 2018 ruo 74% na 2019 (Source)
  • 91% nke ụlọ ọrụ nwere ihe karịrị ndị ọrụ 11 na-eji usoro CRM (Source)
  • Onu ogugu ROI maka CRM bu $ 8.71 maka dollar obula (Source)
  • CRM nwere ike ịkwalite ọnụego ntụgharị site na 300% (Source)
  • 50% nke ndị otu mere ka arụ ọrụ ha ka mma site na iji CRM mkpanaka (Source)
  • Ngwa CRM nwere ike ịbawanye ego site na 41% kwa onye nnọchite ahịa (Source)
  • A maara CRM iji melite njigide ndị ahịa, ihe dịka 27% (Source)
  • Nanị 5% na-abawanye na mbọ ndị na-ejide ndị ahịa gị nwere ike ịbawanye uru site na 25% na 95% (Source)
  • 73% nke ndị ahịa na-arụtụ aka na ahụmịhe ndị ahịa dịka ihe dị mkpa na mkpebi ịzụta ha (Source)
  • 22% nke ndị nwe ụlọ ọrụ kwenyere na ịnakwere nkà na ụzụ ọhụrụ bụ nnukwu nsogbu na-eche ụlọ ọrụ ha (Tech.co)

Ihe eji eji CRM eme ihe

  • Ojiji CRM zuru oke site na 56% na 2018 ruo 74% na 2019 (Source)
  • 46% nke ndị ahịa na-akọkarị ojiji nke usoro CRM (Source)
  • 91% nke ụlọ ọrụ nwere ihe karịrị ndị ọrụ 11 na-eji usoro CRM (Source)
  • Mgbe ị na-atụle CRM nke ọ ga-eji, azụmaahịa na-atụle 65% ịdị mfe iji, 27% njikwa oge, yana ikike snapshot data 18% (Source)
  • 13% nke ụlọ ọrụ na-ekwu na itinye ego na CRM bụ otu n'ime ihe kachasị mkpa ha na-ere (Source)
  • 81% nke ndị ọrụ na-enweta ngwanrọ CRM ha site na ọtụtụ ngwaọrụ (Source)
  • Na 2008, naanị 12% nke azụmaahịa jiri igwe ojii CRM - ọnụ ọgụgụ a abawanyela na 87% (Source)
  • Njikwa kọntaktị (94%), nsuso mmekọrịta (88%), na nhazi / ncheta okike (85%) bụ atụmatụ CRM kachasị elu rịọrọ (Source)

CRM Uru stats

  • Onu ogugu ROI maka CRM bu $ 8.71 maka dollar obula (Source)
  • CRM software nwere ike ịkwalite ahịa site na 29%, arụpụta ihe site na 34%, yana amụma amụma ziri ezi site na 42% (Source)
  • Ngwa CRM nwere ike ịbawanye ego site na 41% kwa onye nnọchite ahịa (Source)
  • CRM nwere ike ịkwalite ọnụego ntụgharị site na 300% (Source)
  • Saleslọ ọrụ ire ahịa dị irè bụ pasent 87 nwere ike ịbụ ndị ọrụ na-agbanwe agbanwe nke CRM ma ọ bụ usoro ndekọ ọzọ. (Source)
  • 87% mmelite na ahịa, mmụba 74% na afọ ojuju ndị ahịa, 73% mmelite na arụmọrụ azụmaahịa (Source)
  • ROI nke sistemu ngwanrọ CRM, mgbe emejuputara ya nke ọma, nwere ike karịa 245% (Source)
  • 74% nke ndị ọrụ sọftụwia CRM kwuru na sistemụ CRM ha nyere ha ohere ịnweta data ndị ahịa (Source)
  • 50% nke ndị nwe ụlọ ahịa kwuru na CRM mụbara arụpụtaghị ihe, 65% mụbara oke ahịa ha, 40% mbelata ọnụ ahịa ọrụ, 74% mụbara mmekọrịta ndị ahịa (Source)
  • Ndị ụlọ ọrụ nwere ogo nkuchi CRM nke ihe na-erughị 75% nwere arụmọrụ otu egwuregwu dara ogbenye (Source)
  • 50% nke ndị otu mere ka arụ ọrụ ha ka mma site na iji CRM mkpanaka (Source)
  • 84% nke ndị ahịa kwenyere na ahụmịhe nke ụlọ ọrụ na-enye dị mkpa dị ka ngwaahịa na ọrụ ya. (Isi Iyi)
  • 69% nke ndị ahịa na-atụ anya ahụmịhe metụtara mgbe ha na ụlọ ọrụ na-emekọrịta ihe (Source)
  • 78% nke ndị ahịa na-atụ anya ugbu a mmekọrịta mmekọrịta na ngalaba (Source)

Ọnụọgụ mmasị ndị ahịa

  • 94% nke ndị ahịa na-achọ ịzụta site n'otu ụzọ (Tech.co)
  • Ndị ọrụ ahịa dị njikere ịbịnye ọnụahịa na ngwaahịa dị ka ọnụọgụ ọnụọgụ dị iche iche n'etiti ụdị (Source)
  •  49% nke ndị ahịa US kwenyere na ụlọ ọrụ na-enye ezigbo ahụmịhe ndị ahịa (Source)
  • 73% na-arụtụ aka na ahụmịhe ndị ahịa dị ka ihe dị mkpa na mkpebi ịzụta ha (Source)
  •  52% nke ndị na-azụ ahịa kwenyere na ụlọ ọrụ kwesịrị ime ihe na nzaghachi ndị ahịa (Source)
  • 38% nke ndị na-azụ ahịa kwenyere na nyocha ga-abụ ihe enyemaka kachasị enyere aka mgbe ị na-eme mkpebi ịzụta (Tech.co)
  • 40% nke ndị ahịa na-ekwusi ike na ha achọghị ịma ma mmadụ ọ bụla na-enyere ha akaSource)
  • 68% nke ndị ahịa kpebiri ịhapụ azụmaahịa n'ihi enweghị mmasị na ha (Source)
  • 80% nke ndị na-azụ ahịa nwere ike ịzụta ihe n'aka ụlọ ọrụ na-enye ahụmịhe ahaziri iche (Source)
  • 90% kwenyere na ịhazi onwe ya na-eme ka saịtị bụrụ ihe na-adọrọ adọrọ karị (Source)
  • Ndị ahịa nọrọ 19% karịa na ụlọ ọrụ mgbe ha chere na ha sitere na mpaghara ụlọ ọrụ nke ụlọ ọrụ ahụ (Source)
  • 87% nke ndị na-azụ ahịa gosipụtara njikere ịzụrụ ihe dabere na mkpebi ụlọ ọrụ na ihe gbasara ọha (Source)
  • 76% kwuru na ha ga-ajụ ịzụ ahịa na ụlọ ọrụ ma ọ bụrụ na ha nwere echiche ma kwado okwu ndị megidere nkwenkwe ha (Source)

Ihe ịma aka CRM

  • 22% nke ndị ahịa ahịa ka amabeghị ihe CRM bụ (Source)
  • Nnyocha CRM na-egosi na ihe ịma aka nke mbụ maka nnabata CRM bụ ntinye data ntinye akwụkwọ (Source)
  • Ndị ọkachamara na-ere ahịa na-etinye ụzọ abụọ n'ụzọ atọ nke oge ọrụ ha na ọrụ nchịkwa dịka njikwa ngwanrọ CRM (Source)
  • 43% nke ndị ọrụ CRM na-eji ihe na-erughị ọkara atụmatụ nke usoro CRM ha (Source)
  • 32% nke ndị na-ere ahịa na-etinye ihe karịrị otu elekere kwa ụbọchị na ntinye data ntinye aka. Ọ bụkwa isi ihe kpatara enweghị nnabata CRM (Source)
  • 13% nke ụlọ ọrụ na-ekwu na iji teknụzụ ire ahịa na ọrụ kwa ụbọchị siri ike ugbu a karịa afọ 2-3 gara aga (Source)
  • Ihe fọrọ nke nta ka ọ bụrụ mmadụ isii n’ime ndị ahịa iri na-ekwu na mgbe ha chọpụtara ihe baara ha uru, ha anaghị agbanwe ya. (Source)
  • 22% nke ndị nwe ụlọ ọrụ kwenyere na ịnakwere nkà na ụzụ ọhụrụ bụ nnukwu nsogbu na-eche ụlọ ọrụ ha ihu (Tech.co)
  • 23% nke ndị nwe ụlọ ahịa kwuru ntinye data ntinye akwụkwọ, na-esochi 17% enweghị ntinye data, na data ezighi ezi / ezighi ezi 9% na nsogbu na nsuso ntanye ahịa 9% (Source)
  •  40% nke obere ụlọ ọrụ obere na-enweghị CRM na-ekwu na ha enweghị akụrụngwa iji mejuputa ya, 38% kwukwara na ha enweghị ikike IT chọrọ (Source)
  • 23% nke ulo oru na-ekwusi ike na akwukwo na nkwukọrịta bu oru ha na-eri oge (Tech.co)
  • 34% nke SME na enweghị CRM kwupụtara iguzogide ịgbanwe dị ka ihe mgbochi (Source)
  • Naanị 47% nke azụmaahịa nwere CRM etinyere nwere ọnụego nkwado nke ihe karịrị 90% na azụmaahịa ahụ (Isi mmalite)
  • 17% nke ndị na-ere ahịa na-ekwu enweghị mwekota na ngwaọrụ ndị ọzọ dịka ihe ịma aka kasịnụ site na iji CRM ha dị adị (Source)

Ọnọdụ Njikọ Ndị Ahịa

  • A maara CRM iji melite njigide ndị ahịa, ihe dịka 27% (Source)
  • Nanị 5% na-abawanye na mbọ ndị na-ejide ndị ahịa gị nwere ike ịbawanye uru site na 25% na 95% (Source)
  • Ọ na-efu okpukpu ise karịa iji ruo ndị ahịa ọhụrụ dịka ọ na-ejigide ndị gị na ha dị (Source)
  • Ndị ahịa na-eguzosi ike n'ihe na-eji 67% karịa ndị ahịa ọhụrụ (Source)
  • Ulo oru nwere uzo 60% rue 70% nke irere ndi ahia di (Source)
  • Ndị ahịa na-eguzosi ike n'ihe nwere ike ịzụrụ okpukpu ise na okpukpu asaa nwere ike ịnwale ngwaahịa ma ọ bụ ọrụ ọhụrụ (Source)
  • Ndị ahịa na-eguzosi ike n'ihe nwere ike ịkọwa, ndị ahịa ọhụrụ ndị e zoro aka na ha bara uru karịa ndị na-abụghị (Source)
  • Ndị ahịa na-eguzosi ike n'ihe fọrọ nke nta ka ọ bụrụ okpukpu isii nwere ike ịgbaghara mmejọ (Source)
  • Companieslọ ọrụ US tụfuru $ 136.8 ijeri kwa afọ n'ihi izere mgbanwe ndị ahịa (Source)

CRM Platform Statistics

Nke a bụ eserese nke òkè ahịa nke ndị na-enye CRM:

Ahịa CRM Platform Market

Salesforce CRM stats

  • Salesforce bụ onye na-ere ahịa CRM na 19.5% nke òkè ahịa CRM (Source)
  • Salesforce dị okpukpu abụọ karịa nke ya na onye kacha nso, SAP (Source)
  • Salesforce nwere ndị ahịa 150,000 na-akwụ ụgwọ (Source)
  • 83% nke ụlọ ọrụ Fortune 500 bụ ndị ahịa Salesforce (Source)
  • Ọnụ ahịa Salesforce ugbu a bụ ihe dịka ijeri $ 177.28 (Source)
  • Ngosipụta: Douglas bụ ngalaba-onye guzobere Highbridgenwere Onye ahia ahia.

Hubspot CRM stats

  • Atụmatụ Hubspot dị ugbu a bụ ihe dịka $ 10.1 (Source)
  • Hubspot nwere ihe karịrị 56,500 na-akwụ ụgwọ ndị ahịa (Source)
  • Enweta ego Hubspot nwetara bụ nde $ 186.2, elu 29% ma e jiri ya tụnyere Q4'18. (Source)
  • Hubspot nwere 3.4% nke ahịa CRM (Source)

Mọnde.com CRM stats

  • Monday.com bara uru na $ ijeri $ 2.7 (Source)
  • Monday.com nwere ihe karịrị 80,000 na-akwụ ụgwọ ndị ahịa (Source)
  • Onu ogugu maka Monday.com bu ihe dika $ 112.5 (Source)

Zoho CRM stats

  • Zoho bụ ụlọ ọrụ nkeonwe, yabụ na ọnụahịa siri ike ịsị, mana atụmatụ ya dị ka $ 5 ijeri na $ 15 (Source)
  • N'ime ulo oru 150,000 jiri Zoho CRM (Source)
  • Ego Zoho na-enweta kwa afọ ruru $ 500 (Source)

SugarCRM stats

  • Ọnụ ego SugarCRM dị ugbu a dị $ 350 (Source)
  • SugarCRM nwere ndị ọrụ nde abụọ gburugburu ụwa (Source)

Microsoft Dynamics CRM stats

  • Microsoft Dynamics na-anọchite anya 2.7% nke ahịa CRM (Source)
  • Ihe dị ka 40,000 ma ọ bụ karịa azụmaahịa jiri Microsoft Dynamics CRM (Source)

Zendesk CRM stats

  • Zendesk bara uru ugbu a na $ ijeri $ 2.1 (Source)
  • Zendesk nwere ihe karịrị 40,000 na-akwụ ndị ahịa na-ejere 300 nde mmadụ ozi (Source)
  • Ego ha nwetara kwa afọ maka Zendesk bụ ihe dịka $ 814.17 (Source)

Freshdesk CRM stats

  • Freshworks, ụlọ ọrụ nne na nna na Freshdesk CRM, bara uru na $ 3.5 (Source)
  • Freshdesk nwere ihe karịrị 40,000 na-akwụ ụgwọ ndị ahịa (Source)
  • Onyinye ego nke Freshwork na-abata na $ 100 nde (Source)

2020 CRM Nyocha Akuko

Nke a bụ nkọwa zuru ezu sitere na Tech.co, Nchịkọta 93 CRM iji nyere gị aka ịghọta Software.

Nyocha 2020 CRM

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